At Haley Nutrition, return requests are rare — usually just one or two per year. Most of our customers understand exactly what they are purchasing: raw, non-standardized, frozen aloe vera gel that varies naturally from harvest to harvest.
That said, we do honor returns according to the policy below.
Quick Summary
30 Days – Unopened & Re-Saleable Condition
• Refund of product cost
• 25% restocking fee applies
• Shipping charges are not refundable
• Frozen aloe must sent fully frozen arriving within 3 days in transit
Full details below.
Why Our Return Policy Is Structured This Way
Our aloe vera gel is:
- Raw
- Non-homogenized
- Unfiltered
- Unpreserved
- Non-decolorized
- Non-deodorized
- Frozen for protection
Because of this, taste, texture, viscosity, color, and even aroma can vary from batch to batch.
Some harvests are thicker.
Some are thinner.
Some are bitter.
Some turn pink.
These variations are natural — and are actually why many of our customers choose us over standardized, shelf-stable brands.
If you prefer aloe vera that looks and tastes exactly the same every time, we are likely not the right fit for you.
Frozen Aloe Vera Returns
Due to the perishable nature of our product, we must inspect all frozen returns.
To qualify for a refund:
- The product must be returned within 30 days of purchase.
- It must be shipped back fully frozen.
- It must be returned in the original insulated packaging.
- Transit time must be 3 days or less.
- You are responsible for choosing a shipping method that ensures this.
We will verify the condition of the product upon arrival.
If a frozen product spends more than 3 days in transit, it is no longer considered resaleable and is not eligible for refund.
We do not re-sell returned frozen aloe.
Returns are used strictly for internal quality evaluation.
About Taste, Color & Texture Variations
Please do not return product solely because:
- It tastes different than a previous batch
- It is thicker or thinner
- It smells different
- It turned pink
- You simply do not enjoy the taste
Raw aloe is an agricultural product. Variability is normal and expected.
If you are unsure whether our aloe is right for you, we strongly encourage reading the full product description here:
https://haleynutrition.com/shop/raw-aloe-vera-gel-health-drink-frozen-2-pack/
Restocking Fee Explained
All eligible returns are refunded less a 25% restocking fee.
Although we do not re-sell frozen returns, there are real costs involved:
- Frozen packaging materials
- Inspection and quality testing
- Processing time
- Waste management
Shipping charges are not refundable.
Exchanges
We do not offer exchanges.
We will replace frozen aloe only if:
- We failed to deliver within 3 days from ship date
and - The product arrived warm due to our shipping error.
Non-Perishable Products
Sealed, non-perishable items (such as powders) may be returned within 30 days in unopened, resaleable condition.
Transit time restrictions do not apply to these products.
Refunds are issued less a 25% restocking fee.
Shipping costs remain non-refundable.
Our Quality Record
In over 15 years of shipping frozen aloe vera:
- Every properly returned frozen product (under 3 days in transit) has tested as quality product.
- We have never confirmed shipping defective aloe vera.
We maintain strict processing standards and inspect all concerns carefully.
If something were ever wrong, we would want to know immediately — and that requires a proper return.